simpletuta.blogg.se - Is the elder scrolls online canon

Ensure both the billing address attributed to the payment method, and the one associated with the ESO account are identical, word for word.

We are also aware of an issue that prevents customers from using special characters when entering their billing address to purchase the game from The Elder Scrolls Online PC/ Mac Store store.Īs a workaround, please try the following steps: If you use American Express, you should double check that the capitalization in your billing address on your account and on your bank statement match as well. It should not be shortened or abbreviated on their account. If the two billing addresses do not match, character for character, it may cause the renewal payment to fail.įor example, if your address is listed on your statement as “Street”, it should be exactly the same on your account page.

Please verify that the billing address in our system is typed exactly the same as how it appears on the billing statement of the bank or financial institution in use. It is also possible that a payment has failed due to an inconsistency in how the billing address appears on the your billing statement versus how it appears on your account. Sometimes a recurring charge may be blocked by a bank or financial institution, we therefore advise the players to contact them first to discuss the charge. There are several possibilities as to why a purchase may fail. If this does not resolve the issue, proceed to the troubleshooting steps below. Enter N/A in the second address field to bypass this error. We are aware of an issue where you may receive this error when saving your billing address under unusual circumstances.